Virtual Platform

We have compiled a frequently asked questions document to help you navigate our virtual platform, available here. If you have any further questions about the system or event that are not answered below, please email

If you need further assistance on navigating the virtual platform, make sure to view the platform's recorded webinar that provides an overview of the virtual event website. 


Now that the in-person meeting is not happening, what happens to my registration fees that I’ve already paid?
Your registration will be automatically transferred to the virtual meeting. No action is required on your part. Additional confirmation information will be sent with instructions on how to access the virtual meeting.

FBA lowered the virtual meeting price, but I’ve already paid. Will I get a refund?
With the new virtual pricing, you will be receiving a refund – using your original payment method – for the difference between the original rate you paid and the new registration rate. Your refund will be issued prior to the virtual meeting, and appreciate your patience as we work through this process.

If you have any further questions, please feel free to email us at

What is the cancellation policy for the virtual meeting?
All cancellations for conference registrations received by Tuesday, November 24, 2020, are subject to a $50 cancellation fee. Written notification of your cancellation must be sent to in order to process your refund. No refunds will be issued after Tuesday, November 24, 2020.

What happens if I register and then I can’t attend at all (e.g., my employer cuts funding, etc.)?
The cancellation policy would apply.

What does the registration fee for the virtual meeting include?
As we move to a virtual format, FBA is providing the same high-quality experience that you expect from the Annual Meeting. Virtual attendees will be able to watch all keynote sessions, attend the breakout session of your choice in each time slot, and interact with our exhibitors, sponsors, and each other. The virtual platform will also remain accessible to registrants for 30 days after the conclusion of the virtual experience.

Virtual Meeting

Will the dates of the conference stay the same?
Yes, the Virtual Fiber Connect will still take place December 14-16, 2020.

How long is virtual content available?
Content will be available to registered Virtual Fiber Connect attendees only via the virtual meeting platform for 30 days after the close of the meeting. After Friday, January 15, 2021, the virtual meeting platform and the content will no longer be available.

How will the virtual meeting be run? Will it be easy to navigate?
FBA is partnering with a premier virtual meeting vendor to ensure that the Virtual Fiber Connect provides the same quality content that FBA is accustomed to. In November, FBA will host a Virtual Meeting 101 that will walk attendees through the virtual meeting platform. You will also receive access to the platform a few days prior to the start of the meeting to have time to get acquainted with the site.

What should I expect after I register for the virtual meeting?
About a week in advance of the virtual meeting, you will receive an email with the link to access the platform and session pages.

What device can I use to access the virtual meeting?
The event can be accessed by most mobile devices, including tablets and smartphones. However, we strongly recommend using a desktop computer or laptop with a hardline internet connection for best performance and experience.

What are the system requirements?
For ideal viewing and participation, attendees should have access to the following:

  • Adobe Flash Plug-in
  • Internet Explorer 9+, Mozilla Firefox, Google Chrome, Safari
  • High-speed internet connection
  • Also compatible with iOS (Apple) and Android based tablets and smartphones

We also recommend to utilize the “System Checker” tab within the platform once you access the event. Be sure to apply any necessary updates to your system for items that fail or do not work properly during your system check and before the live event itself occurs. There will also be technical support available throughout the event, starting from 1 hour before the start of the first session of Virtual Fiber Connect until 30 minutes after the last session.

In-Person Meeting

What led to the decision to make this a Virtual Fiber Connect?
After much discussion, the FBA Board of Directors and FBA President decided to transition to a full online virtual meeting and exhibit hall experience. The safety, health, and well-being of our meeting attendees always remains the top priority. We believe this shift in event format is in the best interest of our attendees and partners, and we are confident that we will be able to provide the same great educational content and experience in an even more dynamic and interactive digital knowledge exchange.

How do I cancel my hotel room reservation if I booked through the FBA room block?
The Gaylord Opryland will be canceling any reservations in the system if you booked within the FBA housing block. You will receive a refund if you paid a deposit to book your room.