Next Generation Service Management

Track: Business

Session Number: 1106
Date: Mon, Dec 14th, 2020
Time: 2:30 PM - 3:20 PM

Description:

FTTX providers are focused on creating and sustaining happy customers and delivering the best services at optimal cost, while maximizing staff efficiencies and effort. Today, many systems these FTTX providers use are disparate and disconnected, making efficient service delivery difficult and expensive. Accessing multiple systems, unnecessary truck rolls, and manually provisioning services and offerings are a just a few of the issues they face every day. Utilizing new innovative and technology, FTTX providers can now move their operational management and work force labors towards a “single pane of glass”, integrating many disparate data sources into one seamless and cohesive system. This session will highlight a case study focusing on Next Generation Service Management and how this FTTX provider integrated 5+ systems, reduced truck rolls by more than 20% and built an intuitive business intelligence platform to increase customer loyalty and service revenue.
Session Type: Breakout Session (45 minutes)

Learning Objective #1: • Attendees will learn how to unlock network, subscribers and device data to improve operations, reduce costs, drive new service adoption, and increase customer loyalty.
Learning Objective #2: • Attendees will learn the implementation steps and best practices to better plan the adoption of next generation service management solutions and analytics across their organization.
Intended Audience Level: Intermediate
Stage of fiber deployment: Planning/early stage, Performing, Prime, Experienced, Vendor
Session Type: Breakout Session (45 minutes)

Learning Objective #1: • Attendees will learn how to unlock network, subscribers and device data to improve operations, reduce costs, drive new service adoption, and increase customer loyalty.
Learning Objective #2: • Attendees will learn the implementation steps and best practices to better plan the adoption of next generation service management solutions and analytics across their organization.
Intended Audience Level: Intermediate
Stage of fiber deployment: Planning/early stage, Performing, Prime, Experienced, Vendor

Speakers

Presenter
Chris Beisner
Vice President - Product Management
ETI Software Solutions