Love Your Team, Love Your Clients

Track: Operations

Session Number: 1
Date: Mon, Jun 3rd, 2019
Time: 11:15 AM - 12:00 PM

Description:

In line with the call for speakers on the topics of recruiting, training, managing, and retaining personnel, I'd like to do a main stage presentation on the importance of humans. Attracting and hiring the right talent, growing team members personally and professionally, and creating a family like environment in your organization can make or break you whether you are a well oiled and established ISP or a start up. We'll touch on honing in on your team identity, ways to recruit, interview techniques and questions to ensure you are hiring in line with your desired culture, ways to keep your team aligned and bought in, and how you can blend folks from all skill sets, roles, walks of life, etc. into a cohesive family. With a bought in team, you can provide the most amazing and aligned client experience. We'll also cover how you can collect feedback from your team and spark innovation as a way to build culture. I presented on the Fiber Newsmaker panel at last year's Fiber Connect Conference and would love to return in 2019 - thanks!
Session Type: Mainstage

Learning Objective #1: Innovation
Learning Objective #2: Culture
Intended Audience Level: Essentials, Intermediate, Advanced
Session Type: Mainstage

Learning Objective #1: Innovation
Learning Objective #2: Culture
Intended Audience Level: Essentials, Intermediate, Advanced

Speakers

Primary Presenter
Christina Fair
VP of Client Experience & Mousetrap
Rocket Fiber LLC